Careers

The Contact Center Representative I is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union. The Contact CenterRepresentative I reports to the Contact Center Supervisor/Team Lead and has no direct supervision duties. Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues; deescalating member frustrations; presenting suggestions and solutions to member concerns; as well as offering appropriate products and services that benefit the member.  Contact Center Representatives are responsible for projecting a professional image through voice, in writing, and online interactions.

Key Responsibilities:

• Answers incoming calls and provides one call resolutions whenever feasible
• Processes basic transactions such as deposits, withdrawals, transfers, and payments
• Resolves member complaints and concerns with limited assistance
• Identifies and escalates issues to supervisor or appropriate team member
• Follows up with members in a timely manner
• Analyzes online profiles and identifies technical adjustments required to grant access
• Prepares and completes documentation accurately
• Identifies, researches, and resolves general member issues with limited assistance
• Stays up to date on new products, policies, procedures, and regulations
• Fulfills product and service orders generated by member requests
• Documents call information according to department standards
• Works closely and effectively with co-workers to reach department goals and complete various tasks
• Recognizes, documents, and communicates call trends to department management
• Cross-sells products and services
• Respond to message center, chat and email
• Process check orders
• Assist members with OLB enrollment
• Other duties as assigned

Essential Qualifications and Competencies:

• High school diploma
• Some college experience preferred
• Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
• 1 – 3 years of experience in contact center environment preferred
• Customer service experience required preferably in financial services
• Ability to accurately convey detailed or important instructions
• Strong listening, verbal, and written communication skills
• Excellent data entry and keyboarding skills
• Ability to work independently with limited supervision
• Excellent multi-taking skills
• Ability to work with IT staff on computer and telephone equipment and systems to troubleshoot various issues
• Ability to learn and function effectively in various computer and software systems simultaneously
• Requires ability to occasionally lift to 15 pounds
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to hear for normal conversations and to receive ordinary information
• Ability to sit for up to eight hours
• Ability to manage stressful situations professionally and appropriately
• Ability to thrive in a fast-paced work environment

Apply Today

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today

• Performs and ensures all daily tasks are accounted for and completed each day
• Provides daily guidance on credit and debit card issues
• Responds to email and phone calls from members and internal personnel
• Works with vendors on processing and system issues
• Responsible for documenting procedures to ensure accurate and up to date
• Ensures VISA credit card applications have been processed in a timely manner
• Works with management on monthly and quarterly reports
• Maintains the inventory of cards and all equipment for Instant Issue are fully functioning
• Works with management and vendor on fraud mitigation and trends
• Monitors credit and debit card transactions for fraudulent behaviors
• Works with management on product strategies and project implementation

• Bachelor’s degree or equivalent experience required
• 3-5 years’ experience in Card Services specifically on VISA credit
• Some supervisory experience preferred
• Experience with Fiserv strongly preferred
• Excellent oral, written, and interpersonal communication skills
• Excellent organizational and time management skills, with an ability to multi-task
• Solid understanding of technology, card systems, and software
• Product development and card fraud experience a plus

Apply Today

The Facilities Superintendent is responsible for the overall maintenance, safety, functionality, and appearance of all Credit Union facilities across multiple states. This position oversees the daily operation and upkeep of branch locations, ensuring buildings, grounds, equipment, and systems are maintained in a safe, clean, efficient, and professional manner for employees, members, and visitors.

The Facilities Superintendent reports to the Branch Operations Manager and works closely with departmental managers throughout the organization. This position may also receive directives from the CFO and CEO as needed and may have direct supervisory responsibilities.

This role is responsible for coordinating and overseeing maintenance, repairs, renovations, and facility improvement projects across the Credit Union footprint, including new branch construction, updates to newly acquired facilities, and ongoing maintenance of existing locations. The Facilities Superintendent must ensure all facilities remain operational, presentable, and compliant with applicable safety standards and organizational expectations.

The Facilities Superintendent manages relationships with contractors, vendors, and service providers for building systems, equipment, maintenance programs, and repair services. This position is also responsible for responding to facility emergencies as needed, including after-hours situations that may impact branch operations, safety, or security.

The ideal candidate must demonstrate strong organizational skills, problem-solving abilities, independent decision-making, and the ability to manage multiple projects and facility needs across various branch locations simultaneously.

Key Responsibilities:

• Oversee the maintenance, functionality, cleanliness, and overall appearance of all Credit Union facilities across multiple states
• Ensure branch buildings, grounds, parking lots, landscaping, and exterior areas remain safe, clean, and professionally maintained
• Coordinate and perform general facility maintenance, including lighting replacement, minor plumbing repairs, minor building repairs, and equipment maintenance
• Monitor and maintain irrigation systems, including seasonal startup and winter shutdown procedures
• Oversee HVAC, plumbing, electrical, mechanical, and other building systems to ensure proper operation and timely repair
• Coordinate inspections, preventative maintenance, and repair services for facility systems and operations equipment
• Manage facility-related construction projects, including new branch construction, renovations, remodels, and updates to newly acquired buildings
• Coordinate and oversee contractors, vendors, and service providers performing maintenance, repairs, installations, or contracted services as needed
• Monitor contractor performance to ensure work is completed safely, efficiently, and according to credit Union standards
• Respond to facility emergencies and urgent maintenance situations during and after normal business hours as necessary
• Ensure all facilities comply with safety standards, operational requirements, and credit union expectations to provide a safe environment for employees, members, and visitors
• Assist with moving, installing, purchasing, and transporting furniture, equipment, files, supplies, and other operational materials between branch locations
• Conduct alarm testing and ensure proper reporting and communication of alarm-related issues to management
• Maintain records related to facility maintenance, inspections, repairs, vendor services, and operational projects
• Communicate facility concerns, project updates, operational issues, and recommendations effectively with management and branch personnel
• Travel regularly between branch locations within the Credit Union footprint to access facility conditions and operational needs
• Prepare annual reports for suggested branch projects within the assigned budget
• Performs other duties as assigned

Essential Qualifications and Competencies:

• Training, education, and experience that demonstrates possession of the required knowledge and competencies
• An associate degree or technical certificate in electrical systems, HVAC systems, or related field preferred, experience may be substituted for college
• Excellent analytical and project management skills
• High level of discretion and judgement in vendor communications
• High level of proficiency and understanding of systems such as HVAC, plumbing, electrical, mechanical and code compliance
• Must be able to travel between branch locations 20-30% of the time
• Excellent communication and listening skills
• Ability to work independently and as a team member
• Excellent oral and written skills

Americans with Disabilities Act (ADA) Statement:

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The work environment includes both office and facility settings and may involve indoor and outdoor conditions, moderate to loud noise levels, exposure to dust, fumes, weather conditions, moving mechanical parts, electrical systems, and construction or maintenance activity. The employee may be required to respond to facility-related emergencies during or outside normal business hours.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers to handle tools or equipment, reach with hands and arms, climb stairs or ladders, bend, stoop, kneel, crouch, and communicate effectively with employees, members, vendors, and contractors. The employee may be required to travel between branch locations and access various facility areas, including mechanical rooms, storage areas, parking lots, exterior grounds, and construction or maintenance work areas. The employee may occasionally lift, carry, push, or pull items such as tools, equipment, supplies, furniture, or materials weighing up to 50 pounds, with assistance or reasonable accommodation as appropriate. Specific vision abilities required include close vision, distance vision, depth perception, color vision, and the ability to adjust focus

Apply Today

Apply Today

The Mortgage Loan Counselor will provide prospective loan applicants guidance during the loan process including feedback about the best type of loan and an explanation of requirements or restrictions. The Loan Counselor may assist with buying or refinancing a house or other real estate lending needs. This position reports to the Mortgage Supervisor and does not have any supervisory responsibility.

Key Responsibilities:

• Interview loan applicants and assist them with completion of the loan application
• Help identify potential risks that may lead to a default on the loan
• Estimate credit worthiness by combining information from conversations with the applicant and completed financial documents
• Work with the Credit Union team to determine the conditions for the loan approval
• Screen and assess new mortgage applications for loan eligibility
• Assist with compilation of the contract and closing the mortgage
• Build positive relationships with the loan applicant while maintaining contact with and communicating with the applicant during the loan process
• Cross-Selling other Credit Union products and services
• Make sales calls to potential or existing members to develop new business and retain existing business
• Ensure compliance with mortgage loan regulations and privacy laws
• Collaborate with Loan Processors and Lending Supervisors to help streamline the lending process

Essential Qualifications and Competencies:

• High school degree required; bachelor’s degree preferred
• 2-3 years previous mortgage and/or credit union experience required
• Working knowledge of credit union and mortgage regulations
• Great analytical skills
• Solid time management skills and a proven ability to prioritize
• Strong attention to detail
• Great written and verbal communication skills
• Strong decision-making skills
• Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)

Apply Today

The Branch Supervisor is responsible for overseeing the daily operations of the branch while ensuring an exceptional member experience at every touchpoint. This role provides leadership, guidance, and support to staff, ensuring all team members understand their responsibilities and perform their roles effectively. The Branch Supervisor serves as a subject matter resource for both deposit and lending functions, while actively coaching and developing employees to expand their knowledge and prepare for the next level of operational responsibilities. The Branch Supervisor should promote a culture of service excellence and operational efficiency.

Key Responsibilities:

• Lead, coach, and support branch staff to ensure a clear understanding of job responsibilities, performance expectations, and service standards
• Foster a member-first environment by delivering and reinforcing exceptional service at every touchpoint
• Train and develop team members to deepen their understanding of branch operations, lending functions, and product knowledge, preparing them for increased responsibilities and career growth
• Identify skill gaps and provide ongoing coaching, feedback, and hands-on training to elevate individual and team performance
• Serve as the primary point of contact for complex member inquiries, resolving issues accurately and efficiently
• Maintain comprehensive knowledge of all branch products, services, and lending functions, including loan products and related sales opportunities
• Identify opportunities to cross-sell lending products and services that meet member needs as well as coaching staff to assist where applicable
• Oversee daily branch operations while actively supporting staff to ensure accuracy, compliance, and efficiency
• Step into operational roles as needed, including Member Service Representative duties such as processing transactions, opening accounts, and maintaining account records
• Perform and support all lending-related functions, including application intake, processing support, and member communication
• Ensure all account openings, changes, and transactions are completed accurately and in compliance with policies and regulations
• Monitor branch performance and contribute to achieving operational and sales goals
• Set the tone for the branch by ensuring a welcoming, professional, and positive first impression for all members and employees
• Lead by example in professionalism, accountability, and service delivery
• Implements all management approved decisions to branch
• Prepare all branch reports and branch cash counts for submission to management
• Responsible for identifying facility issues and effectively communicating the issue to management

Essential Qualifications and Competencies:

• Bachelor’s degree or equivalent related experience required
• 3-5 years’ experience in a banking or financial setting required, preferably in a lending environment
• 1-2 years of proven ability to lead, coach, and develop team members
• Commitment to delivering outstanding member service
• Ability to handle multiple responsibilities and adapt in a fast-paced environment
• Experience with account servicing, lending processes, and product sales
• Ability to communicate eloquently via spoken word or written text
• Proficiency in Microsoft Office and Adobe Creative Suite applications

Apply Today