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Employment Opportunities

Interested in joining the Southern Energy family? Learn more about the benefits of working at Southern Energy Credit Union, and see available positions at both our corporate office and branch locations below.

Southern Energy Credit Union full-time employees receive world-class benefits, including:

  • Blue Cross Blue Shield Health, Dental and Vision insurance with prescription drug coverage
  • Health and Dependent Care Flexible Spending Accounts
  • 10 paid holidays
  • Paid vacation accrued at a rate equivalent to 10 days in a 12 month period
  • Paid sick time accrued at a rate equivalent to 10 days in a 12 month period
  • Yearly bonus, subject to the approval of the Board of Directors*
  • Employer paid accidental death & dismemberment insurance
  • Employer paid basic life insurance
  • Employer paid long-term disability
  • 401k with dollar for dollar match up to 5%*
  • Employer-funded defined benefit plan*
  • Tuition reimbursement up to $5,000 annually

*These benefits are also available for part-time employees.

Available Positions

Contact Center Representative – Birmingham Area

The Contact Center Representative I is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union. The Contact CenterRepresentative I reports to the Contact Center Supervisor/Team Lead and has no direct supervision duties. Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues; deescalating member frustrations; presenting suggestions and solutions to member concerns; as well as offering appropriate products and services that benefit the member.  Contact Center Representatives are responsible for projecting a professional image through voice, in writing, and online interactions.

Key Responsibilities:

  • Answers incoming calls and provides one call resolutions whenever feasible
  • Processes basic transactions such as deposits, withdrawals, transfers, and payments
  • Resolves member complaints and concerns with limited assistance
  • Identifies and escalates issues to supervisor or appropriate team member
  • Follows up with members in a timely manner
  • Analyzes online profiles and identifies technical adjustments required to grant access
  • Prepares and completes documentation accurately
  • Identifies, researches, and resolves general member issues with limited assistance
  • Stays up to date on new products, policies, procedures, and regulations
  • Fulfills product and service orders generated by member requests
  • Documents call information according to department standards
  • Works closely and effectively with co-workers to reach department goals and complete various tasks
  • Recognizes, documents, and communicates call trends to department management
  • Cross-sells products and services
  • Respond to message center, chat and email
  • Process check orders
  • Assist members with OLB enrollment
  • Other duties as assigned

Essential Qualifications and Competencies:

  • High school diploma
  • Some college experience preferred
  • Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
  • 1 – 3 years of experience in contact center environment preferred
  • Customer service experience required preferably in financial services
  • Ability to accurately convey detailed or important instructions
  • Strong listening, verbal, and written communication skills
  • Excellent data entry and keyboarding skills
  • Ability to work independently with limited supervision
  • Excellent multi-taking skills
  • Ability to work with IT staff on computer and telephone equipment and systems to troubleshoot various issues
  • Ability to learn and function effectively in various computer and software systems simultaneously
  • Requires ability to occasionally lift to 15 pounds
  • Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
  • Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
  • Ability to hear for normal conversations and to receive ordinary information
  • Ability to sit for up to eight hours
  • Ability to manage stressful situations professionally and appropriately
  • Ability to thrive in a fast-paced work environment

Apply Today

Member Service Representative – Birmingham Area

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

  • Provides front line member service and is the first impression in the branch
  • Processes deposits, withdrawals, and payments for member accounts
  • Prepares and completes documentation for products and services
  • Opens and closes member accounts
  • Assists members with basic debit/credit card needs
  • Balances cash drawer daily
  • Provides general Credit Union information to members

Essential Qualifications and Competencies:

  • High school diploma required
  • Some college experience preferred
  • Cash handling and/or service experience required
  • Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
  • Accurately conveying detailed or important instructions
  • Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
  • Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
  • Ability to sit for up to eight hours

Apply Today

Training and Development Specialist – Birmingham Area

The Training and Development Specialist is responsible for developing and conducting training programs for various departments including but not limited to Deposit Operations, Lending, Contact Center, and Card Services. The Training and Development Specialist will work with credit union management to design, coordinate, schedule, and implement a variety of training programs for new hires. Additionally, the individual in this position will coordinate or facilitate continuing education modules or work with subject matter experts to develop training for current team members. The Specialist will monitor effectiveness during training and provide developmental feedback to employees and maintain comprehensive records of training activities and results. This position is also responsible to assist with the administration of the annual corporate compliance training. The Training and Development Specialist may also be involved in the development of mentor programs in specific functional areas. This position will require travel to all other company locations.

Key Responsibilities:

  • Demonstrate enthusiastic support of credit union core values, mission, and long-term goals and objectives through training programs
  • Develop and conduct new hire, needs based, and ongoing training for team members
  • Conduct virtual and in person new hire training for assigned positions and co-ordinate with department leaders to ensure training curriculum is applicable and updated periodically to reflect current policies, procedures, and industry trends
  • Maintain a thorough understanding of all job duties required to effectively train job responsibilities for positions in different areas
  • Collaborate with department leaders and subject matter experts to develop training objectives and curriculum for current team members
  • Create, implement, and maintain a training calendar for the credit union
  • Test trainees to measure progress and to evaluate effectiveness of training, provide feedback on this progress, and evaluate and measure training effectiveness
  • Work with credit union leaders to develop training and reference materials for new products, policies, and procedures
  • Recommend appropriate instructional methods and follow-up needs for new hires to their supervisors
  • Coordinate with credit union staff to secure training facilities, supplies, and travel arrangements when necessary
  • Work in or shadow in each assigned department to ensure a current working knowledge of the departments and the team member experience
  • Assist Member Experience Manager with compliance training to ensure training is completed timely and documented appropriately
  • Assist management with testing new processes, product implementation, and form development
  • Assist management with policy and procedure reviews, development, and updates
  • Maintain a working knowledge of applicable regulations (including, but not limited to Privacy Act; OFAC; The Patriot Act and Bank Secrecy Act)
  • Travel to various credit union locations as needed (local 25% and overnight up to 25%)

Essential Qualifications and Competencies:

  • Bachelor’s degree in business, education, or related field required
  • 3-5 years of related experience required
  • 3 years of experience working as a Teller, Customer Service Representative, or lender strongly preferred
  • Exceptional oral, written, and interpersonal communication skills with the ability to effectively listen, take instruction and disseminate information
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules, composition, and grammar
  • Advanced organizational skills with ability to manage multiple priorities; perform duties under time pressures: prioritize workflow and follow-up; and meet deadlines
  • Ability to develop visual graphics, design curriculum, develop and proof written materials and speak at ease to varied size groups.
  • Proficient knowledge of Microsoft Office tools: Work, PowerPoint, Outlook, Teams etc. and ability to quickly learn different software
  • Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
  • Current driver’s license and ability to drive in the course of performing assigned duties and responsibilities.
  • Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
  • Ability to sit for up to eight hours

Apply Today

    Member Service Representative – Trussville Branch

    The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

    Key Responsibilities:

    • Provides front line member service and is the first impression in the branch
    • Processes deposits, withdrawals, and payments for member accounts
    • Prepares and completes documentation for products and services
    • Opens and closes member accounts
    • Assists members with basic debit/credit card needs
    • Balances cash drawer daily
    • Provides general Credit Union information to members

    Essential Qualifications and Competencies:

    • High school diploma required
    • Some college experience preferred
    • Cash handling and/or service experience required
    • Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
    • Accurately conveying detailed or important instructions
    • Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
    • Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
    • Ability to sit for up to eight hours

    Apply Today

    Member Service Representative – Colonnade Branch

    The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

    Key Responsibilities:

    • Provides front line member service and is the first impression in the branch
    • Processes deposits, withdrawals, and payments for member accounts
    • Prepares and completes documentation for products and services
    • Opens and closes member accounts
    • Assists members with basic debit/credit card needs
    • Balances cash drawer daily
    • Provides general Credit Union information to members

    Essential Qualifications and Competencies:

    • High school diploma required
    • Some college experience preferred
    • Cash handling and/or service experience required
    • Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
    • Accurately conveying detailed or important instructions
    • Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
    • Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
    • Ability to sit for up to eight hours

    Apply Today

    Member Service Representative – Jasper Branch

    The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

    Key Responsibilities:

    • Provides front line member service and is the first impression in the branch
    • Processes deposits, withdrawals, and payments for member accounts
    • Prepares and completes documentation for products and services
    • Opens and closes member accounts
    • Assists members with basic debit/credit card needs
    • Balances cash drawer daily
    • Provides general Credit Union information to members

    Essential Qualifications and Competencies:

    • High school diploma required
    • Some college experience preferred
    • Cash handling and/or service experience required
    • Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
    • Accurately conveying detailed or important instructions
    • Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
    • Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
    • Ability to sit for up to eight hours

    Apply Today

    Member Service Representative – Dothan Branch

    The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

     

    Key Responsibilities:

    • Provides front line member service and is the first impression in the branch
    • Processes deposits, withdrawals, and payments for member accounts
    • Prepares and completes documentation for products and services
    • Opens and closes member accounts
    • Assists members with basic debit/credit card needs
    • Balances cash drawer daily
    • Provides general Credit Union information to members

    Essential Qualifications and Competencies:

    • High school diploma required
    • Some college experience preferred
    • Cash handling and/or service experience required
    • Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
    • Accurately conveying detailed or important instructions
    • Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
    • Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
    • Ability to sit for up to eight hours

    Apply Today

    Southern Energy Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. Southern Energy Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, creed, gender identity or expression, national origin, age, disability status, pregnancy, protected veteran status, sex, sexual orientation, citizenship status, genetic information, or any other status legally protected under federal, state, county or local regulations.

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